Questions, answered.
Manufacturing defects, broken parts, snapped clips, torn elastic, and finish issues — anything that fails under normal use within 90 days of delivery. We replace the whole pack, not just the broken piece.
Open the product on My Products, tap "Raise an issue", and pick whether you want a Replacement or Return. Add a photo, write a line of detail, and we respond within two hours during business hours.
After you register your warranty, leave a review on the marketplace where you bought the pack (Amazon or Flipkart). Submit the URL or screenshot back to us. Once verified within 24 hours, the ₹100 voucher arrives on WhatsApp, redeemable on evogirl.com.
Yes. Warranty claims and review rewards are separate. Many customers do both — get the replacement first, then leave a review of the original purchase once the replacement arrives.
On evogirl.com only. It applies to your cart total above ₹299 and stacks with most ongoing offers. It can't be used on the marketplace where you originally bought.
Sixty days from issue. We send a WhatsApp reminder seven days before expiry — keep an eye on it.
Yes. Tap "Need help with your order" on home and verify with your phone — we'll match your order from the marketplace records.
The warranty is bound to the order, not the recipient. Either party can register on their phone and either keep the warranty or transfer it.
Honestly: reviews are how new buyers find us. The ₹100 is our thank-you. We never ask you to lie — only verified, honest reviews qualify, including 3-star ones.
Profile → Delivery addresses → Edit, or tap "Change" on the address card during a replacement order.
Yes — Profile → Privacy & DPDP controls → Delete my data. We keep nothing beyond what you choose.
Message us on WhatsApp at +91 99999 99999, 9 am – 9 pm IST. Average reply time under two hours.